Validate an EscalationWhen the system validates an escalation, it is only validating the SQL statement within the Condition field and the escalation points defined for the escalation. Validating the escalation points ensures that when the criteria that defines the escalation point is met, the escalation mechanism triggers the associated actions and/or notifications. The system does not validate the actions or notifications themselves.
If there is an error in either the SQL statement(s) in the escalation header's Condition field or in the SQL statement(s) in the Escalation Point Condition field within an escalation point, you must expand the Validation Results table window to see information about the specific error(s). If you have more than one escalation point and the validation fails, the system indicates which escalation point produced the error(s) by highlighting the row in red.
From the Escalations (SP) application, open or create an escalation.
From the Select Action menu, choose Validate.
One of two things occurs:
The system informs you that the validation was successful.
The system informs you that the validation failed. You must click Maximize to expand the Validation Results table window to view the error(s). The error can be either against the SQL you entered in the header Condition field or in an escalation point's Escalation Point Condition field.
If appropriate, correct the SQL statement(s) and revalidate the escalation.
Once the system informs you that it has validated the escalation successfully, you can activate the escalation.