Locations on TicketsLocations on TicketsIn the Incidents (SP) application, you can add locations to tickets that specify where you provide services. If the added location is associated with a primary customer, the customer is associated with the ticket. If the added location is associated with a service address, you add the service address to the ticket and its activities.
After you add a location to a ticket, the system associates the primary customer for the location with the ticket. The status of the primary customer must be active. You cannot add a location to a ticket if the primary customer for the location is not active.
The system adds the location to activities that you add to the ticket.
The system adds the service address of the location to the ticket and to activities that you add.
The system adds the customer charge account and customer cost center for the location to the ticket and to activities that you add.
The system adds the service address for the location to the ticket and to activities that you add. See the service address on the Service Address tab. For more information about associating a location and service address, see the Locations (SP) help.
The system can add a location for an asset that you add to the Asset field, if there is one location associated with the asset.
To apply a customer agreement or price schedule to the ticket, the location that you add must have an active, primary customer associated with it.
After you modify the location on a ticket, the system modifies the location on activities.
The system copies the service address for the new location to the ticket and activities.
You might have modified the service address for the location that you replaced. If so, the system displays a dialog box to let you keep the modified service address or use the service address of the new location.
The new location might be associated with a different customer than was associated with the original location. If so, you can change the location only if there is no customer agreement applied to the ticket.
The system copies the customer charge account and customer cost center for the new location to the ticket.
For information about the association between a service address and a location, see the Locations (SP) help.