Change Status of ActivitiesChange Status of ActivitiesYou can manually change the status of the activities in the incident using the Activities table window of the Activities tab. The system might automatically change activity status when the incident reaches a certain status. In addition, a workflow or escalation process might change the status of an activity automatically.
You might need security authorization to change a status manually.
In the Incidents (SP) application, display the record with the activity status you want to change.
Click the Activities tab.
In the Activities
table window, click Change Status
on the row with the activity. The system opens the Change
Activity Status dialog box.
In the New Status field, choose a status from the pull-down menu. You can enter a memo or descriptive text in the Memo field.
Click OK to change the status.
When the incident reaches a status of RESOLVED or CLOSED, the system updates the status of any of its activities. Activities are work orders; thus, they update to the status that maps to the RESOLVED or CLOSED status of the incident.
A workflow or escalation process might also cause a status change of an activity. See the Workflow Help or Escalations (SP) Help for more information.