Add ActivitiesAdd ActivitiesActivities specify the work needed to resolve an incident. These work activities are usually performed by another internal group or by a vendor, while an owner or owner group provides overall management of the incident. Add activity work orders to an incident record on the Activities tab. For each activity, you can assign an owner, assign labor, record actual labor time, and change its status.
If you applied an incident template that contains activities, view and edit them on the Activities tab.
In the Incidents (SP) application, display the record to which you want to add an activity.
Click the Activities tab.
In the Activities
table window, click New Row. The
system inserts an activity record with the status of Waiting on Approval
(WAPPR).
You can edit the identifier in the Activity
field if your system administrator enabled that option.
Enter a description
in the Activity Description field.
To enter additional information, click Long Description 
.
If appropriate, enter a value in the Location or Asset field, and a configuration item number in the Configuration Number field.
If appropriate, enter a value in the Vendor field.
To select an
owner or owner group, click Select Owner
.
If appropriate, enter a value in the Sequence field. By default, activities are sorted by sequence.
If appropriate, enter scheduling information in the scheduling fields.
Fill in additional fields as needed. An asterisk (*) indicates a required field.
Click Save Incident
.
To add information about labor and labor time for one or more activities,
add time entries in the Time Tracking table window.
To change the status of an activity, click Change Status
.
Note: When the parent record's status changes to RESOLVED or CLOSED, the system changes the status of all activities to COMPLETE or CLOSED.