Create a Global Record

A global record captures information about an issue affecting many people. The record might be created for a shared asset, such as a cafeteria, or might be the root cause of many other issues, such as a failed network server. Only incident and problem records can be global records.

You cannot designate a record as global if it is already related to a global record or is a history record.

To create a global incident:

1. In the Incidents (SP) application, display the record you want to designate as a global record.

2. On the Incident tab, select the Global? check box.

3. Click Save Incident .

See Also

Global Records

Relate a Record to a Global Record

Remove the Global Flag