Duplicate an Incident

You might wish to duplicate an incident or an incident and its child activities. If the incident does not have child activities, the system simply duplicates the incident. If the incident does have child activities, the system displays a dialog box in which you specify which to duplicate.

You might need security authorization to perform this action.

To duplicate an incident that does not have child activities:

1. From the Select Action menu, select Duplicate Incident.
   
   The system duplicates the incident and displays a confirmation message.

To duplicate an incident that has child activities:

1. From the Select Action menu, select Duplicate Incident.
   
   The system displays the Duplicate Record dialog box.

2. Select one of the following actions:

• Duplicate Incident

• Duplicate Incident and Activities

• Click OK. The system duplicates only the incident or duplicates the incident, activities, tasks and task children.

Information not duplicated

The following types of information are not copied to the duplicate incident:

• Billing information and transactions

• Customer agreement and price schedule

• Customer charge account and cost center

• Response plans

• Related records

• Information about the originating record

• Information about global incidents

• Failure information other than failure class and problem code

• Log entries

• Date fields
   

See Also

Create an Incident Record