Edit History of a Record

After an incident has reached a closed status, it is archived. To modify an archived incident, use the Edit History action on any tab of the Incidents (SP) application. The system records all changes you save on a history record.

Note:  You might need security authorization to perform this action.

To edit history:

1. In the Incidents (SP) application, display the record for which you want to edit history.  

2. From the Select Action menu, select Edit History Incident.

3. Editable fields are no longer read-only. Edit the appropriate fields.

4. Click Save Incident to save your changes.

See Also

Record Statuses