Remove Global Flag

A global incident is an incident that is the root cause of many other issues or that is something affecting many users. A global record might have many other records related to it. Only incident or problem records can be global records.

The indicator, or flag, for whether an incident is a global issue is on the Incident tab of that record; the Is Global? check box is selected on a global record. The indicator for whether an incident is related to a global record is on the Incident tab of that record; the Related to Global ID field displays the global record to which this record is related.

You can remove the global flag on a record only after you remove the identifier for that record in all records related to it as a global record.

To remove the global flag:

1. In the Incidents (SP) application, display the record for which you want to remove the global flag.

2. Click the Related Records tab to view the list of related records in the Related Tickets table window. Those records related to the global record have the value RELATEDTOGL in the Relationship field.
   
   Note: your administrator may choose a different value to indicate that a record is related to a global record.

3. For each record that is related to the global one, click Detail Menu . Select Go To and go to that record's application.
   
   The system displays the record related to the global one.

4. Clear the value in the Related to Global ID field.

5. Click Save Incident .

6. After removing the relationship from all relevant records, display the global record again. Remove the check mark from the Is Global? check box.

7. Click Save Incident .

See Also

Create a Global Record

Relate a Record to a Global Record