Select a TicketYou can select tickets and relate them to the current incident for information purposes. After you relate the ticket to the incident, its relationship type is RELATED.
In the Select
Ticket dialog box, select each ticket you want to relate to the current
record.
You can narrow your search by using the Filter
button.
Click OK to close the dialog box and copy the ticket(s) to the Related Tickets table window.
Click Save Incident .