Take OwnershipTake OwnershipThe owner of an incident is responsible for managing the work associated with that incident. You can either select an owner of an incident or take ownership yourself.
In the Incidents (SP) application, display the record for which you want to take ownership.
From the Select Action menu, select Take Ownership. The system assigns the logged in user as the owner and changes the status of the record to QUEUED. (The exception to this occurs if the status is RESOLVED; in such a case, the status does not change.)
Note: After taking ownership of the issue, you can start the timer to capture the time you spent working on it.