View History

Each time you change the status of an incident, the system writes a history transaction. You can view read-only status and ownership history for the displayed incident. You might need security authorization to perform this action.

The View History dialog box has two table windows:

Status History

The Status History table window displays the status changes made to the incident, including the date of each change, the user name of the person who made the change, and any text entered in the Memo field when the change was made.

Ownership History

The Ownership History table window displays the ownership changes made to the incident, including the date of each change and the user name of the person making the change.

To view status and ownership history:

1. In the Incidents (SP) application, display the incident with the history you want to view.

2. From the Select Action menu, select View History. The system opens the View History dialog box.

3. View the status and ownership history in the table windows.

4. Click OK to close the dialog box.

See Also

Edit History of a Record