activities
    incidents
       Add Activities
       Change Status of Activities
       Report Labor Time
       Select an Owner for an Activity
Activities tab (Incidents)
Apply Incident Template action
attributes
    add/change incident specification attributes

change status
    change status action (Incidents)
    change status of multiple incidents
changes
    creating from incidents
classifications on incidents
communication log
    creating entries (Incidents)
    viewing (Incidents)
communications
    creating (Incidents)
    viewing (Incidents)
Create Change action (Incidents)
Create Communication action (Incidents)
Create Incident action (Incidents)
Create Problem action (Incidents)
Create Release action (Incidents)
Create Service Request action (Incidents)
Create Solution action (Incidents)
Create Work Order action (Incidents)
creating global records
    incidents
customers on incidents

Delete Incident action
Duplicate Incident action

Edit History action (Incidents)

failure reporting
    list failure codes (Incidents)
Failure Reporting tab (Incidents)

global tickets
    incidents
       Global Tickets
       Relate a Record to a Global Record
       Show Similar Tickets to a Global Ticket

history
    editing (Incidents)
    viewing (Incidents)

Incident tab
incidents
    activities
       Add Activities
       Report Labor Time
       Select an Activity
       Select Labor for Activities
    applying a template
    changing status
       Change Status
       Change Status of Activities
    classifying
    communications
    costs
    creating
    creating changes
    creating from other incidents
    creating global records
       Create a Global Record
       Relate a Record to a Global Record
    creating problems
    creating releases
    creating service requests
    creating solutions
    creating work orders
    deleting
       Delete an Incident
       Deleting a Record
    deleting related records
    duplicating
    editing history
    follow-up records
       Create a Change
       Create a Problem
       Create a Release
       Create a Service Request
       Create a Work Order
       Create an Incident from Another Incident
       Related Records
    global records
       Global Records
       Remove Global Flag
       Show Similar Tickets to a Global Ticket
    labor time
       Report Labor Time
       Start and Stop the Timer
    owners
       Select an Owner for an Activity
       Take Ownership
    relate a record to a global record
    related records
       Related Records
       Select a Ticket
       Select a Work Order
    relating
    reporting labor time
    resolving
    searching for duplicates
    searching for solutions
    service level agreements
       Apply an SLA
       Select or Deselect an SLA
       Service Level Agreements
    similar tickets
       Show Similar Tickets
       Show Similar Tickets to a Global Ticket
    solutions
       Create a Solution
       Search Solutions
       Selecting a Solution
    templates
       Apply an Incident Template
       Incident Templates
    timers
       Confirm Timer
       Start and Stop the Timer
    viewing costs
    viewing history
    viewing the communication log
    viewing the work log
    work log
       Create Work Log Entries
       Modify or Delete a Work Log
       View the Work Log
Incidents application
    Activities tab
    Failure Reporting tab
    Incident tab
    Log tab
    Related Records tab
    Solution Details tab
incidents/classifications
incidents/customers

labor time
    reporting (Incidents)
       Report Labor Time
       Select Labor for Activities
Log tab (Incidents)

owners
    assign owner to multiple incidents
    for incidents
       Select an Owner for an Activity
       Take Ownership
    take ownership of multiple incidents

problems
    creating from incidents

Related Records tab (Incidents)
releases
    creating from incidents

service level agreements (Incidents)
service requests
    creating from incidents
Show Similar Tickets action (Incidents)
   Show Similar Tickets
   Show Similar Tickets to a Global Ticket
Solution Details tab (Incidents)
solutions
    for incidents
       Create a Solution
       Search Solutions
       Selecting a Solution
specifications
    add/change incident specification attributes
status
    about (Incidents)
    changing (Incidents)

Take Ownership action (Incidents)
templates
    applying (Incidents)
    for incidents
timer buttons
    start and stop timer (Incidents)

View History action (Incidents)

work log
    creating entries (Incidents)
    viewing (Incidents)
work orders
    creating from incidents