About Service AddressesAbout Service AddressesA service address is the address where you provide support or services to a customer. The service address can represent one or more physical locations for a customer. Service addresses contain detailed location information that help you to assign the correct resources to a location. When a service desk agent creates a ticket or work order for a location, the service address of the location is copied to the ticket or work order. If the location does not have an associated service address, the service address of the closest ancestor in the address hierarchy is copied. An ancestor is any location that is higher in the location hierarchy than the current location.
In addition to a standard street address, a service address can contain detailed and varied location information, such as the following values:
"300 feet behind large red outbuilding"
"Mile marker 584"
" +42°30'39.57"N -71°14'39.96"W"
Note: For geographical coordinates, the plus (+) sign is used for North latitude and East longitude. The minus (-) sign is used for South latitude and West longitude.
In addition, you can require that all street addresses are created with a fixed, structured format. If your system administrator makes this setting in the Database Configuration application, you enter street address information in the Add/Modify Street Address dialog box. The saved information is copied to the Street Address field.
After you create service addresses, you can use them to search address-related records. See the following search examples:
Search for address by address element (for example, "Address Line 1" or "Locality")
Search for address by location that uses the address (for example, the address for location BR400)
Search for locations that use a service address (for example, locations for service address "Tree Line Mall")
Address codes are unique to an organization and are available to all locations at all sites in an organization.