Create Problem

You can create a problem for the current location record. Typically, you create a problem record to capture an unknown, underlying cause of one or more incidents.

To create a problem:

1. Display the record for which you want to create a problem.

2. From the Select Action menu, select Create > Problem.

3. In the Reported Priority field, enter a value to indicate the urgency of the problem.

4. The system defaults values in the Reported By, Affected Person, and Reported Date fields. You can change these values as needed.

5. In the Summary field, enter a brief description for the problem.

6. In the Details field, type a more detailed description of the problem.

7. To create the change, click OK. The system displays a message above the toolbar indicating that the problem has been created. Click Cancel to close the dialog box without creating the problem.