Set Billing Options

You use the Billing Options dialog box in the Organizations (SP) application to specify the status at which completed work can be added to a bill batch. Billing objects are selected for a bill batch based on the date they were completed and the current status.

You set billing options for the following types of records:

• service requests

• incidents

• problems

• work orders (including activities, changes, and releases)

• sales orders

To set billing options:

1. In the Organizations (SP) application, select the organization for which you want to set billing options.

2. From the Select Action menu, select Billing Options. The Billing Options dialog box opens.

3. For each record type, click Select Value and select that status at which that record is billable.

4. Click OK to save your changes and close the dialog box.