Set Global Ticket Solution Options

You use the Global Ticket Solution Options dialog box to specify whether solutions for global tickets are automatically applied to related global tickets.

To set global ticket solution options:

  1. In the Organizations (SP) application, select the organization for which you want to set global ticket solution options.

  2. From the Select Action menu, select Service Desk Options > Global Ticket Solution Options.

  3. Select the Apply solution to related global tickets check box if you want solutions for global tickets to be applied automatically to their related to global tickets.

Clear the check box if you want solutions to apply only to individual global tickets.

  1. Click OK.