Person Status OverviewPerson Status OverviewA person record can have one of these statuses:
ACTIVE - Default status for new records. A person record must be active to be assigned to a labor record or a user record.
INACTIVE - Inactive person records do not appear in select value lists. Person records with a status of INACTIVE cannot be assigned to new labor records or new user records.
You can use the Change Status action to change the status of a person record. If any of the following is true, the status of person records cannot be changed to INACTIVE:
The person ID is listed as a Supervisor on other person records.
The person ID is listed as a Supervisor on a job plan record.
The person ID is listed as a Custodian or a User for an asset or location.
The person ID is listed on a ticket record as an Owner.
The person ID is listed on a communication template or a ticket template.
The person ID is listed as a Ship To contact or as a Bill To contact on a purchasing record.
The person ID is listed as a member of a person group.
The person ID is listed on an assignment or notification on an active Workflow process
When you set the status of a person record to INACTIVE, the system also sets the associated labor and user records statuses to INACTIVE. However, when you change the status of an inactive person record to ACTIVE, the system does not also change the status of the associated labor and user records. The status of these records must be changed to ACTIVE in the Labor and Users applications.