Change Status of Activities

You manually change the status of a problem's activities in the Activities table window of the Activities tab. The system might automatically change activity status when the problem reaches a certain status. In addition, a workflow or escalation process might change the status of an activity automatically.

To change the status of an activity:

1. In the Problems (SP) application, display the record with the activity status you want to change.

2. Click the Activities tab.

3. In the Activities table window, click Change Status on the row with the activity. the system opens the Change Activity Status dialog box.

4. In the New Status field, choose a status from the pull-down menu. You can enter a memo or descriptive text in the Memo field.

5. Click OK to change the status.

Automatic change of activity status

When the problem reaches a status of RESOLVED or CLOSED, the system updates the status of any of its activities. Activities are work orders; thus, they update to the status that maps to the problem's RESOLVED or CLOSED status.

A workflow or escalation process might also cause a status change of an activity. See the Workflow Help or Escalations Help for more information.

See Also

Change Status