Create a ChangeCreate a ChangeYou can create a change work order from a problem. You might do so if resolving the ticket involves changes to existing implementations of things such as hardware, network configurations, software, desktop builds, or related documentation. Creating a change from a problem makes the change a follow-up to that problem.
In the Problems (SP) application, display the record for which you want to create a change. This originating record must have a value in the Site field.
From the Select
Action menu, select Create > Change.
The system creates the change record and gives it a status of Waiting
on Approval. You see a confirmation message with the identifier of the
new change record.
You can view information about the record on the Related Records tab.
You can also view the record in its application.