Create a Global Record

A global record captures information about an issue affecting many people. The record might be a created for a shared asset, such as a cafeteria, or might be the root cause of many other issues, such as a failed network server. Only incident and problem records can be global records.

For more information about global records, see the topic Global Tickets.

You cannot designate a record as global if it is already related to a global record or it is a history record.

To create a global problem:

1. In the Problems (SP) application, display the record you want to designate as a global record.

2. On the Problem tab, select the Global? check box.

3. Click Save Problem .

See Also

Global Tickets

Relate a Record to a Global Record

Remove the Global Flag