Create Work Log Entries

Use the work log in the Problems (SP) application to document work that needs to be done or that was done to resolve the issue. You can also provide or solicit information to help resolve the issue. Each log entry optionally can be made viewable to the client. Create work log entries on the Log tab.

The log displays entries for the existing record, an originating record, and any follow-up records.

To create work log entries for a record:

1. In the Problems (SP) application, display the record to which you want to add work log entries.

2. Click the Log tab.

3. Click New Row.

4. The system fills in default information, such as the Record, Class, Created By, and Date fields. Fill in additional fields as needed. An asterisk (*) indicates a required field.

5. If you want to make this entry viewable to a self-service user, click the Viewable? check box. All entries marked this way are visible in the View Service Requests application.

6. Click Save Problem .

See Also

View the Work Log