Create a Work OrderCreate a Work OrderYou can create a work order from a problem record. You might do so if resolving the problem requires a work order, rather than an activity, to resolve the issue. For more information on work orders, see the Work Order Tracking Help.
When you create a work order from a problem, you create a relationship between the two records. Creating such a relationship usually is for information purposes only, with no inheritance of status or other type of linkage. However, your system administrator might configure the system to allow the work order to update the status of its originator.
In the Problems (SP) application, display the record for which you want to create a work order.
From the Select
Action menu, select Create > Work Order.
The system creates a work order and informs you of its identifier.
You can view information about the record on the Related Records tab.
You can also view the record in its application.
Site Information
If the problem contains a value in the Asset
Site field, the system copies the value to the Site
field of the work order.
If the problem does not contain a value in the Asset Site field but
does contain a value in the Site
field, the system copies that value to the Site
field of the work order.
If neither field contains a value, the system copies the logged in
user's default insert site to the Site
field of the work order.