Edit History of a Record

Once a problem has reached a closed status, it is archived. To modify an archived problem, use the Edit History action in the Problems (SP) application. The system records all changes you save on a history record.

Note:  You might need security authorization to perform this action.

To edit history:

1. In the Problems (SP) application, display the record for which you want to edit history.  

2. From the Select Action menu, select Edit History Problem.

3. Editable fields are no longer read-only. Edit the appropriate fields.

4. Click Save Problem to save your changes.

See Also

Record Statuses

View History