Problem classificationsProblem classificationsProblem classifications identify and characterize similar problems. In addition to problems, you can classify several objects, such as assets, locations, items, and sales orders.
You can add a classification to a problem on the Specification tab of the Problems (SP) application.
There are two types of classifications; global classifications, and customer-specific classifications. Global classifications can be added to any problem, including problems with no customer associations. Customer-specific classifications are relevant only to certain customers. A problem can use customer-specific classifications only if the customer (or parent of the customer) on the problem is associated with the classification.
Attributes define the characteristics of a classification. When you classify a problem, attributes of the classification are copied to the Specification tab as determined by the customer of the problem.
There are two types of attributes; global attributes and customer-specific attributes. All problems can use global attributes, including problems with no customer associations. Customer-specific attributes are relevant only to certain customers and are copied to the Specification tab when the customer (or parent of the customer) on the problem is associated with the attribute.