Show Similar Tickets to a Global TicketShow Similar Tickets to a Global TicketThe Show Similar Tickets action is available in the Problems (SP) application when you are viewing a global ticket. Use this action to search for and select tickets to relate to the current record.
Note: if you are not viewing a global ticket, see the topic Show Similar Tickets.
You can create two types of relationships with this dialog box: informal relationships and global relationships. If you create informal relationships, the records are related for information purposes only. There is no status inheritance or other type of linkage. If you create global relationships, you link records to the global ticket so they can be managed by the global ticket. You can change the statuses of related tickets by changing the status of the global record. In addition, if your administrator has set up automated notifications of status changes, they are executed against all tickets tied to the global issue. On the global record, you can also view a list of related records and view the work and communication logs for all related records.
The similar ticket search results only list service requests, incidents, and problems having the same value in the Classification field. Records are not included in the results if they either are global records or history records. Your system administrator might add more restrictions to the results that the system shows you.
In the Problems (SP) application, display the record for which you want to show similar tickets.
From the Select Action menu, select Show Similar Tickets. The system displays the Show Similar Tickets dialog box.
In the Show Similar Tickets dialog box, select one of the following choices:
create informal relationships with the current record by selecting the check box next to each ticket you want to relate and clicking Relate Records. These relationship are for information purposes only. After you save the record, the selected records are listed on the Related Records tab with the relationship RELATED.
create relationships to the current global ticket by selecting the check box next to each ticket you want to relate and clicking Relate Records to Global Issue. The selected records are now related to the global ticket, and are managed from the global ticket. After you save the record, the selected records are listed on the Related Records tab with the relationship RELATEDTOGL.
If you related
records to the current one, click Save Problem 
.