Show Similar TicketsShow Similar TicketsYou use the Show Similar Tickets action to search for and relate other tickets to the current record. Relationships you create this way are for information purposes only.
Note: You can also use this dialog box to search for potential duplicate records.
The similar ticket search results only list service requests, incidents, and problems having the same value in the Classification field. Records are not included in the results if they either are global records or history records. Your system administrator might add more restrictions to the results that the system shows you.
Note: if you want to show similar tickets to a global ticket, see the topic Show Similar Tickets to a Global Ticket.
In the Problems (SP) application, display the record for which you want to search for similar tickets.
From the Select Action menu, select Show Similar Tickets. The system displays the Show Similar Tickets dialog box.
In the Show Similar Tickets dialog box, select the check box next to each ticket you want to relate and click Relate Records.
Click Save
Problem 
. The selected records are listed on the Related
Records tab with the relationship RELATED.