View History

Each time you change the status of a problem, the system writes a history transaction. You can view read-only status and ownership history for the displayed problem. You might need security authorization to perform this action.

The View History dialog box has two table windows:

Status History

The Status History table window displays the status changes made to the problem, including the date of each change, the user name of the person who made the change, and any text entered in the Memo field when the change was made.

Ownership History

The Ownership History table window displays the ownership changes made to the problem, including the date of each change and the user name of the person making the change.

To view status and ownership history:

  1. In the Problems (SP) application, display the record with the history you want to view.

  2. From the Select Action menu, select View History. The View History dialog box opens.

  3. View the status and ownership history in the table windows.

  4. Click OK to close the dialog box.

See Also

Edit History of a Record