activities
    problems
       Add Activities
       Change Status of Activities
       Report Labor Time
       Select an Owner for an Activity
Activities tab (Problems (SP))
Apply Problem Template action
attributes
    add/change problem specification attributes
    specifications Tab

Change Status action (Problems (SP))
changes
    creating from problems
communication log
    creating entries (Problems)
    viewing (Problems (SP))
communications
    creating (Problems)
    viewing (Problems (SP))
Create Change action (Problems (SP))
Create Communication action (Problems)
Create Incident action (Problems (SP))
Create Problem action (Problems (SP))
Create Release action (Problems (SP))
Create Service Request action (Problems (SP))
Create Solution action (Problems (SP))
Create Work Order action (Problems (SP))
creating global records
    problems

Delete Problem action
Duplicate Problem action

Edit History action (Problems (SP))

failure reporting
    list failure codes (Problems (SP))
Failure Reporting tab (Problems (SP))

global tickets
    problems
       Global Tickets
       Relate a Record to a Global Record
       Show Similar Tickets to a Global Ticket

history
    editing (Problems (SP))
    viewing (Problems (SP))

incidents
    creating from problems

labor time
    reporting (Problems (SP))
       Report Labor Time
       Select Labor for Activities
Log tab (Problems (SP))

owners
    assign owner to multiple problems
    for problems
       Select an Owner for an Activity
       Take Ownership
    take ownership of multiple problems

Problem tab
problems
    activities
       Add Activities
       Select Labor for Activities
       View All Activities
    adding information
    applying a template
    changing status
       Change Status
       Change Status of Activities
    communications
    costs
    creating
    creating changes
    creating from other problems
    creating global records
       Create a Global Record
       Relate a Record to a Global Record
    creating incidents
    creating releases
    creating service requests
    creating solutions
    creating work orders
    deleting
       Delete a Problem
       Deleting a Record
    duplicating
    editing history
    follow-up records
       Create a Change
       Create a Problem
       Create a Release
       Create a Service Request
       Create a Work Order
       Create an Incident
       Related Records
    global tickets
       Global Tickets
       Remove Global Flag
       Show Similar Tickets to a Global Ticket
    labor time
       Confirm Timer
       Report Labor Time
       Start and Stop the Timer
    owners
    related records
       Delete a Record Relationship
       Relate Records on the Related Records Tab
       Related Records
       Select a Ticket
       Select a Work Order
    relating to global
    reporting labor time
       Confirm Timer
       Report Labor Time
    resolving
    searching for duplicates
    searching for solutions
    service level agreements
       Apply an SLA
       Select or Deselect an SLA
       Service Level Agreements
       View SLAs
    similar tickets
       Show Similar Tickets
       Show Similar Tickets to a Global Ticket
    solutions
       Associating Solutions with Problems
       Create a Solution
       Search Solutions
    statuses
       Change Status
       Record Statuses
    templates
       Apply a Problem Template
       Problem Templates
    timers
    viewing costs
    viewing history
    viewing the communication log
    viewing the work log
    work log
       Create Work Log Entries
       Modify or Delete a Work Log
       View the Work Log
problems (SP)
    activities
    classifications
    customer agreements
       About Applying Customer Agreements
       Apply Customer Agreement
    customers
    locations
       About Locations on Tickets
       Add / Modify Street Address
       Service Address Tab
    owners
    price schedules
       About Applying Customer Agreements
       Apply Customer Agreement
    reporting labor time
    response plans
       About Applying a Response Plan
       Apply Response Plan
    selecting owner
    service address
       About Locations on Tickets
       Service Address Tab
    service level agreements (SLAs)
       About Applying Service Level Agreements
       Select / Deselect SLA
Problems (SP) application
    Activities tab
    Failure Reporting tab
    Log tab
    Problem tab
    Service Address Tab
    Solution Details tab
Problems application
    Related Records tab

Related Records tab (Problems)
releases
    creating from problems

service level agreements (Problems (SP))
service requests
    creating from problems
Show Similar Tickets action (Problems (SP))
   Show Similar Tickets
   Show Similar Tickets to a Global Ticket
Solution Details tab (Problems (SP))
solutions
    for problems
       Associating Solutions with Problems
       Create a Solution
       Search Solutions
status
    about (Problems)
    change status of multiple problems
    changing (Problems (SP))

Take Ownership action (Problems (SP))
templates
    applying (Problems (SP))
    for problems
timer buttons
    start and stop timer (Problems (SP))

View History action (Problems (SP))

work log
    creating entries (Problems (SP))
    viewing (Problems (SP)
work orders
    creating from problems