Add Response Actions to a Response PlanAdd Response Actions to a Response PlanAdd response actions on the Response actions tab of the Response Plans (SP) application.
Display the response plan record for which you want to specify actions.
Click the Response Actions tab.
Select one of the following options:
To add an existing
action group to the response plan, in the Action
Group field, enter a value or click Detail
Menu 
to select an option and retrieve an action group.
To specify individual
actions, in the Actions table, click New
Row to insert a row. In the Action
field, enter a value or click Detail Menu
to select an option and retrieve an action.
Click Save Response
Plan 
.
Display the response plan record for which you want to specify notifications.
Click the Response Actions tab.
In the Notifications table, click New Row to insert a row.
Select one of the following options:
To apply an existing
communication template, in the Template
field, click Detail Menu to select an option to retrieve a template. Template information
is entered and the template fields become read only.
To insert free-form
notification information, in the Role/Recipient
field, click Select Value 
to select a role or recipient. Enter information in the Subject and Message
fields. The information is saved in this record only..
Note: for more information about communication templates, see the topic About Communication Templates.
Click Save Response
Plan .