Add Services to a Response Plan

You add service groups and services that you provide or procure to a response plan in the Response Plans (SP) application. Adding service groups and services to a response plan makes the response plan applicable only to tickets, work orders, or sales orders with matching criteria.

You add services to response plans that are not active.

To add service groups and services to a Response Plan:

1. In the Response Plans (SP) application, display the response plan to which you want to add service groups and services.

2. Click the Conditions tab.

3. In the Included Services table window, click New Row.

4. To add a service group and all its services, in the Service Group field, click Detail Menu and select an option to retrieve a service group.

5. To add a service in a service group, select one of the following options:

• Select a service group as instructed in Step 4. Then, in the Service field, click Select Value and select a service from that group.

• In the Service field, click Select Value and select a service from any of the groups.

6. Click Save SLA .

See Also

About Adding Services to a Response Plan

About Applying Response Plans