Associate CIs with a response plan

You add configuration items to a response plan in the Response Plans (SP) application. The response plan is applicable to records such as tickets and work orders that refer to one of the configuration items on the response plan. If you do not specify configuration item information on the response plan, the response plan can be applied to records with any configuration item.

Note: Other matching criteria apply. See the topic About Applying Response Plans for more information about matching response plans to other records.

The response plan must be in a DRAFT or INACTIVE status to associate CIs with it.

To associate a single CI with a response plan:

  1. In the Response Plans (SP) application, display the response plan to which you want to add a CI.

  2. Click the Configuration Items tab.

  3. In the Configuration Items table window, click New Row.

  4. In the Configuration Item field, enter a value or click Select Value .

  5. In the Classification field, remove or modify the classification associates with the CI, if necessary.

  1. Click Save .

To associate multiple CIs with a response plan:

  1. In the Response Plans (SP) application, display the response plan to which you want to add multiple CIs.

  2. Click the Configuration Items tab.

  3. In the Configuration Items table window, click Select Configuration Items.

  4. In the Select Configuration Items window, select one or more CIs to associate with this response plan and click OK to save your changes.

  5. Click Save .

See Also

About Applying Response Plans

Response plan conditions