Create a Service Request Create a Service Request You can create a service request from a release. When you create a service request from within a release, the service request has a relationship type of FOLLOWUP and the release from which you created the service request has a relationship type of ORIGINATOR. the system copies the asset, location, configuration item, and GL account information from the originating record to the service request.
Display the record from which you want to create a service request.
From the Select Action menu, select Create >Service Request. The system creates the service request and gives it a status of NEW.
To view the service request, click the Related Records tab. The service request you created is displayed in the Related Tickets table.
Note: You also can view the service request in the Service Requests (SP) application. When you display the service request in the Service Requests (SP) application, the release from which you created the record is displayed in the Work Order field on the Related Records tab.