Create a Work Log EntryCreate a Work Log EntryYou can create a work log entry to record information related to the current record, and you can choose to make it viewable or keep it hidden from clients.
Display the release for which you want to create a work log entry.
Click the Work Log subtab of the Log tab.
In the Work Log table window, click New Row. The Row Details open. The system fills in default information, such as the Record, Class, Created By, and Date fields.
Enter a brief description of the log entry in the Summary field. If you need more space, use the Details field.
If you want the log to be viewable by clients, click the Viewable? check box. If clients can access their records through the self-service Service Request (SP) application, selecting this check box indicates that they can read the work log entries for their records.
Click Save
.