Delete a Solution

You use the Solutions (SP) application to delete solutions records. You can delete a solution at any time, unless the system administrator customizes the security rules to prevent you from doing so.  When the system attaches a solution record to a service ticket, the information from the solution is copied to the ticket and still exists if you delete the associated solution record.

To delete a solution:

1. From the Solutions (SP) application, display the solution record that you want to delete.

2. From the Select Action menu, select Delete Solution. The system displays a message asking if you are sure you want to delete this record.

3. Click OK. The solution is deleted from the database.

See Also

Create a Solution

Duplicate a Solution