Duplicate a Solution

The quickest way to create a new solution is to duplicate an existing one, and then modify it as needed. When you duplicate a solution record, the system copies all the information from the existing solution except the value in the Solution field. You use the Solutions (SP) application to duplicate a solution record.

To duplicate a solution:

1. From the Solutions (SP) application, display or create a solution record.

2. From the Select Action menu, choose Duplicate Solution. The system creates a new solution using the information from the solution you duplicated.

3. If the Solution field is empty, enter a value.

4. Modify the solution as necessary.

5. Click Save Solution . the system saves the new solution to the database.

See Also

Create a Solution

Change the Status of a Solution

Modify a Solution

Duplicate a Solution

Delete a Solution