Change the Status of a SolutionChange the Status of a SolutionYou use the Solutions (SP) application to change the status of a solution record. A solution can have one of the following statuses:
DRAFT - When you create a new solution, the system automatically sets its status to DRAFT. While a solution is in a draft status, it is not accessible to self-service users or other applications. Use this status while you are still in the process of creating or finalizing the information in the solution record.
ACTIVE - Allows self-service users to search for and view the solution, and allows other applications to gain access to the solution record.
INACTIVE - Allows an administrator to view the solution record. While a solution is inactive, it is not accessible to self-service users or other applications. Use this status for solutions that you are currently not using, or want to keep a record of for historical purposes.
From the Solutions (SP) application, display or create a solution record.
On the toolbar,
click Change Status 
. The Change Status dialog box opens.
In the New Status field, click the drop-down menu to select a new status. The system inserts the current date and time in the Status Date field. You can edit the value, if needed.
In the Memo field, briefly describe why you are changing the status.
Click OK. The Change Status dialog box closes, and the system saves the solution record.