Create a Change

You can create a change work order from a service request. You might do so if resolving the ticket involves changes to existing implementations of things such as hardware, network configurations, software, desktop builds, or related documentation. Creating a change makes the change a follow-up to that record.

To create a change:

1. In the Service Requests (SP) application, display the record for which you want to create a change.

2. From the Select Action menu, select Create > Change.
   The system creates the change record and gives it a status of Waiting on Approval. You see a confirmation message with the identifier of the new change record
   
   You can view information about the record on the Related Records tab. You can also view the record in its application.

See Also

Related Records