Create a Service Request from a Service RequestCreate a Service Request from a Service RequestMost service requests come from end users, but you can create a service request from another service request. When you create a service request this way, you create a relationship between the two records. Creating such a relationship usually is for information purposes only, with no inheritance of status or other type of linkage. However, your system administrator might configure the system to allow the service request to update the status of its originator.
In the Service Requests (SP) application, display the record for which you want to create a service request.
From the Select
Action menu, select Create > Service Request.
The system creates a service request record and informs you of its
identifier.
You can view information about the record on the Related Records tab
or display the record in the Service Requests (SP) application.