Create Work Log Entries

Use the work log in the Service Requests (SP) application to document work that needs to be done or that was done to resolve the issue. You can also provide or solicit information to help resolve the issue. Each log entry optionally can be made viewable to the client. Create work log entries on the Log tab.

The log displays entries for the existing record, an originating record, and any follow-up records.

To create work log entries for a record:

1. In the Service Requests (SP) application, display the record to which you want to add work log entries.

2. Click the Log tab.

3. Click New Row.

4. The system completes the default information, such as the Record, Class, Created By, and Date fields. Complete additional fields as needed. An asterisk (*) indicates a required field.

5. To make an entry viewable to a self-service user, click the Viewable? check box. All entries marked this way are visible in the View Service Requests (SP) application.

6. Click Save Service Request .

See Also

View the Work Log

Modify or Delete a Work Log