View the Communication Log

The communication log stores inbound and outbound messages and attachments sent between users and agents. You can view entries associated with a record in several applications, including Service Requests, Incidents, and Problems.

Data on the Communication Log subtab is read-only.

To view the communication log:

  1. In the Service Requests (SP) application, display the record for which you want to view the communication log.

  2. Click the Log tab.

  3. On the Communication Log subtab, click View Details next to the entry you want to view.

    The system displays information about the communication log entry.

See Also

Create a Communication