View the Work LogView the Work LogA work log allows the agent to enter information about work that has taken or will take place and to solicit or provide information for an end-user. Thus, each log entry optionally can be made viewable to the client.
The work log displays entries for the existing record, any originating record, and any follow-up records.
In the Service Requests (SP) application, display the record with the work log you want to view.
Click the Log tab.
On the Work Log
subtab, click View Details 
next to the entry you want to view.
The system displays information about the work log entry.