Clear Reorder Locks

When you run the reorder process (even in preview mode), a lock is placed on the process against the storeroom being reordered. This is to prevent other users from running reorder against the same storeroom at the same time.

Occasionally, when running the reorder process in preview mode you may inadvertently lock the reorder process even though you are no longer using the process. This will prevent you and others from running reorder against the storeroom. While in the preview mode, you can create these preview mode reorder locks under any of the following circumstances:

the server times out while the reorder process is running.
in the preview results screen, if you time out the session, by leaving the screen open for the time out duration.
in the preview results screen, if you click the back button or any other browser navigation button on the browser.

To clear reorder locks, choose any of the following procedures:

Restart the server. All reorder locks are automatically cleared when you restart the server.
Let the locks automatically clear, based on the setting specified in the MXE.REORDER.PREVIEWTIMEOUT property in the Maximo.Properties file. The default time for this property is 30 minutes, but this setting is configurable. The time when a lock is created is recorded by the database. Any locks that exist for the current user are compared with the time the locks were created with the time setting in the MXE.REORDER.PREVIEWTIMEOUT property. If the time setting specified in the MXE.REORDER.PREVIEWTIMEOUT property has been reached, the locks are automatically cleared.

For example, if a reorder lock was created at 5:00 and the setting specified in the MXE.REORDER.PREVIEWTIMEOUT property is 30 minutes, the locks are automatically cleared at 5:30.

Use the Clear Reorder Locks option in the Select Action menu.

Click any of the tabs in the Service Items (SP) application.
On the Select Action menu, select Reorder > Clear Reorder Locks. A message appears stating that the locks have been cleared.

Note: This option only clears Preview Mode reorder locks, created by the currently logged in user. Users running the full reorder process will not be affected.