Work Order Tracking (SP) ApplicationWork Order Tracking (SP) ApplicationYou use the Work Order Tracking (SP) application to plan, review, and approve work orders for assets and locations. When you create a work order, you initiate the maintenance process and create a historical record of work being performed. You can a create work order in several applications.
You can associate other records with work orders to add information or perform tasks, as follows:
Apply a job plan to create work tasks.
Associate a location, asset, or configuration item (CI) and the primary customer and service address.
Apply a customer agreement and price schedule to calculate prices, and allow price quotes.
Apply a service level agreement to specify the commitments and escalations for this work order.
Apply a response plan to specify the responsible person, group, or vendor, and to specify the job plan and actions or notifications for this work order.
The Work Order Tracking (SP) application contains the following tabs:
List: to search for work orders.
Work Order: to create, view, and modify work orders; view PM and scheduling information; see which job plan and safety plan are applied; view the originating work order for a follow-up work order; identify the failure hierarchy for the asset or location.
Plans: to enter, view, and modify job tasks and labor, material, services, and tool requirements for the work plan.
Related Records: to view, add and delete related work orders and tickets; to view follow-up records for the current record.
Actuals: to enter, view and modify actual work order start and finish times; labor hours and costs; material quantities, locations, costs; and tool quantities, hours and costs.
Safety Plan: to enter, view, and modify safety information on the work order.
Log: to view and create work log and communication entries about the current record.
Failure Reporting: to report asset and location failures to help identify breakdown patterns or trends.
Specifications: to classify a work order (or a work order task) and specify attributes to further define it.