Activate or Deactivate an Escalation for an SLAActivate or Deactivate an Escalation for an SLAYou can activate or deactivate an escalation associated with a service level agreement (SLA) independently from the SLA itself.
When you change the status of an SLA from DRAFT to ACTIVE, the system automatically activates the associated escalation as well. If you create an escalation for an SLA that is in ACTIVE status, you must activate the escalation by using Escalation > Activate/Deactivate Escalation from the Select Action menu. When you change the status of an SLA to INACTIVE, the system asks whether you also want to inactivate the associated escalation. However, you can also inactivate and activate the escalation itself without changing the status of the associated SLA.
From the Service Level Agreement (SP) application, display an SLA record.
From the Select Action menu, select Escalation > Activate/Deactivate Escalation. The system either activates the inactive escalation, or deactivates the active escalation.