Add Services to an SLAAdd Services to an SLAYou add service groups and services that you provide to an SLA (service level agreement) in the Service Level Agreements (SP) application. Adding service groups and services to an SLA makes the SLA applicable only to tickets or work orders with matching criteria. For more information about how SLA services and groups are matched with a ticket or work order, see the topic About Adding Services to an SLA.
You add services to SLAs that are not active.
In the Service Level Agreements (SP) application, display the SLA to which you want to add service groups and services.
Click the Conditions tab.
In the Included Services table window, click New Row.
To add a service
group and all its services, in the Service
Group field, click Detail Menu 
and select an option
to retrieve a service group.
To add a service in a service group, select one of the following options:
Select a service
group as instructed in Step 4. Then, in the Service
field, click Select Value 
and select a service from that
group.
In the Service field, click Select Value and select a service from any of the groups.
Click Save SLA
.