Associate Locations with an SLAAssociate Locations with an SLAYou add organizations, sites, locations, and locations within specified location hierarchies to a service level agreement (SLA) in the Service Level Agreements (SP) application. The SLA is applicable to records such as tickets and work orders that reference one of the organizations, sites, locations, or location hierarchies on the SLA. If you do not specify location information on the SLA, it might be applied to records with any location.
Note: Other matching criteria apply. See the topic About Applying Service Level Agreements for more information about matching SLAs to other records.
The SLA must be in a DRAFT or INACTIVE status to associate locations with it.
Choose from the following options:
In the Service Level Agreements (SP) application, display the SLA to which you want to add a location, locations in an organization, or locations in a site.
Click the Locations tab.
In the Location and Location Hierarchies table window, click New Row. Select one of the following options:
To make the SLA
applicable to all locations of an organization, in the Organization
field, click Detail Menu 
and
select an option to retrieve an organization.
To make the SLA
applicable to all locations of a site, in the Site
field, click Select Value 
and
select a site.
To make the SLA
applicable to a location or a location hierarchy, in the Location
field, click Detail Menu and
select an option to retrieve a location
Optionally, if you want to include child locations, follow these steps:
If the location has child locations and you want the SLA to apply to them, select the Include Children? check box.
If the location is
in multiple systems and you want the SLA to apply to the children of only
one system, in the System field,
enter a value or click Select Value to select a system.
Click Save SLA
.
In the Service Level Agreements (SP) application, display the SLA to which you want to add multiple locations.
Click the Locations tab.
In the Location
and Location Hierarchies table window, click Select
Locations.
The Select Locations dialog box opens.
Choose one or more locations to associate with this SLA and click OK to save your changes.
Optionally, if you want to include child locations, follow these steps:
If the location has child locations and you want the SLA to apply to them, select the Include Children? check box.
If the location is
in multiple systems and you want the SLA to apply to the children of only
one system, in the System field,
enter a value or click Select Value to select a system.
Click Save SLA
.