Associate Related SLAs

You use the Related SLAs tab in the Service Level Agreements (SP) application to associate service level agreements (SLAs) that are related to one another. When you display an SLA record, you can build a list of the SLAs that the current SLA record supports (also known as parent SLAs), or a list of SLAs that support this one (also known as child SLAs). The system does not allow you to simultaneously associate the same SLA as both a child and parent of another SLA.

When you select SLAs to associate with the current one, the system validates the commitments of the SLAs you are trying to associate and warns you if there are any conflicting or less stringent commitments.

Choose from the following options:

• Add a single parent SLA

• Add multiple parent SLAs

• Add a single child SLA

• Add multiple child SLAs

To add a single SLA that this SLA supports:

1. From the Service Level Agreement (SP) application, open or create an SLA record.

2. Click the Related SLAs tab.

3. On the Related SLAs tab, click the SLAs That This SLA Supports subtab.

4. Click New Row. The Row Details open.

5. In the SLA field, type a value or click Select Value to choose an SLA.

6. Click Save SLA . The system associates the parent SLA with this record.

To add a multiple SLAs that this SLA supports:

1. From the Service Level Agreement (SP) application, open or create an SLA record.

2. Click the Related SLAs tab.

3. On the Related SLAs tab, click the SLAs That This SLA Supports subtab.

4. Click Select SLAs. The Select SLAs dialog box opens.

5. Choose one or more SLAs for which the current SLA provides support.

6. Click OK. The Select SLAs dialog box closes.

7. Click Save SLA . The system associates the parent SLAs with this record.

To add a single SLA that supports that SLA:

1. From the Service Level Agreement (SP) application, open or create an SLA record.

2. Click the Related SLAs tab.

3. On the Related SLAs tab, click the Supporting SLAs subtab.

4. Click New Row. The Row Details open.

5. In the SLA field, type a value or click Select Value to choose an SLA.

6. Click Save SLA . The system associates the child SLA with this record.

To add multiple SLAs that support this SLA:

1. From the Service Level Agreement (SP) application, open or create an SLA record.

2. Click the Related SLAs tab.

3. On the Related SLAs tab, click the Supporting SLAs subtab.

4. Click Select SLAs. The Select SLAs dialog box opens.

5. Choose one or more SLAs that provide support for the current SLA.

6. Click OK. The Select SLAs dialog box closes.

7.  Click Save SLA . The system associates the child SLAs with this record.

See Also

Related SLAs Tab

Create a Service Level Agreement

Modify a Service Level Agreement

Associate CIs with an SLA

Associate Assets with an SLA

Associate Locations with an SLA

Create a KPI for an SLA

Create an Escalation for an SLA

Change the Status of an SLA

Associate Contracts with an SLA

Duplicate a Service Level Agreement

Delete a Service Level Agreement