Conditions Tab

You use the Conditions tab in the Service Level Agreements (SP) application to specify conditions under which an SLA is applied to a ticket or work order. Conditions defined on the SLA must match conditions defined on a ticket or work order for the SLA to be applied.

Additional condition criteria that you specify on the SLA are part of the condition criteria that an applicable ticket or work order must contain:

• entries on the Locations and Assets tabs

• entries on the Service Level Agreement tab— the start and end dates, Applies To calendar fields, and Applies To ticket fields

You can specify structured, header-level conditions and free-form conditions on the SLA.

Note: Other matching criteria apply. See the topic About Applying Service Level Agreements for more information about matching service level agreements to other records.

See Also

About Conditions

Add Conditions to SLAs