Delete an Escalation

You can delete an escalation associated with a service level agreement (SLA). You might choose to do this if you need to define a completely different escalation for the SLA and do not wish to modify the current one.

To delete an escalation associated with an SLA:

1. From the Service Level Agreement (SP) application, display an SLA record.

2. From the Select Action menu, select Escalation > Delete Escalation. The system displays a message asking you to confirm the deletion.

3. Click OK. The system removes the escalation from the SLA and deletes the escalation record from the database.

See Also

Create an Escalation for an SLA

Validate an Escalation

Activate or Deactivate an Escalation for an SLA

Delete a Service Level Agreement