Escalation Tab

You use the Escalation tab to create or edit escalations points and manage the escalation associated with a service level agreement (SLA). You can also validate the SQL conditions in the Escalation and Escalation Points table windows.

The Escalations tab is comprised of:

• the Escalation table window, which includes header attributes defaulted from the SLA

• the Validation Results table window for viewing errors in the SQL statements of the condition fields

• the Escalation Points table window for building the escalation criteria, which includes values defaulted from the commitment lines of the SLA

• the Actions subtab for associating one or more actions with an escalation point

• the Notifications subtab for associating one or more notifications with an escalation point

For information about a field, place the cursor in the field and press Alt + F1.

See Also

Create an Escalation for an SLA

Set a Schedule

Use the SQL Expression Builder

Create a Service Level Agreement

Change the Status of an SLA